Delete Your Account

This page explains how to delete your account and data for The Resume App, the mobile app developed by CAM Software LLC for iOS and Android. You do not need to sign in to read this page or to ask us to delete your account.

Delete your account in the app

The steps are the same on iPhone and Android:

  1. Open The Resume App and sign in to the account you want to delete.
  2. Tap the gear icon (Settings) at the top of the screen.
  3. Tap Delete Account ("Permanently delete your account").
  4. Tap Continue.
  5. When asked "Are you absolutely sure?", tap Delete.

Your account is deleted as soon as you confirm, and you are signed out. This cannot be undone. If you use The Resume App again later, you will need to create a new account.

Ask us to delete your account without the app

If you no longer have the app or cannot sign in, email support@camsoftwarellc.com with the subject "Account deletion request". Include the email address you use to sign in to The Resume App, and send the request from that address if you can. You can also use our contact form and choose the topic "Privacy or account".

Before we act on a request, we need to confirm that it comes from the account owner. If we cannot confirm this from the information we already hold, we may ask you for more information. This is explained in "Request Verification" in our Privacy Policy.

Your subscription is not cancelled automatically

Deleting your account does not cancel a subscription. Apple and Google bill subscriptions bought in the app, and only you can cancel them. To stop future charges, cancel your subscription with the store you bought it from:

  • iPhone or iPad (App Store): open the Settings app, tap your name, then tap Subscriptions.
  • Android (Google Play): open the Play Store, tap your profile icon, then tap Payments & subscriptions > Subscriptions. You can also go to play.google.com/store/account/subscriptions.

If you have an older subscription that you bought on our website, it is billed by Stripe. Deleting your account does not cancel it either. Email support@camsoftwarellc.com and we will help you cancel it.

What we delete

When you delete your account, we delete the following from our database:

  • Your sign-in account, including your email address and password
  • Your profile details: name, phone number, LinkedIn URL and profile photo
  • Your profile and resume content: work experience, accomplishments, education, projects, "about me" text, Career Journal entries and challenge stories, interview questions, and saved resumes (including the job descriptions and scores saved with them)
  • The subscription and purchase records we keep to check your access, and any link to a legacy Stripe billing account, including billing details saved from website purchases
  • The record of your AI data-sharing choices
  • The usage records we keep for rate limits on AI features

What is not deleted

Some information is held outside our database, or is not linked to your account, so deleting your account does not remove it:

  • Information already sent to OpenAI. When you used AI features, the content needed for that feature was sent to OpenAI. Deleting your account does not recall it. It remains subject to OpenAI's API data-retention policies.
  • Store and payment records. Apple, Google and Stripe keep their own records of your purchases under their own privacy policies.
  • Product analytics. Usage events previously sent to our analytics provider, PostHog, are not deleted by deleting your account in the app. If you want this data deleted too, say so in an emailed deletion request.
  • Email lists. If you signed up for our newsletter, or entered your email in the ATS resume checker on our website, that address is stored separately from your account. Use the unsubscribe link in our emails, or email us to have it removed.
  • Messages to support. Messages you sent to our support address or contact form are not deleted when you delete your account. Feedback sent from the app is stored without your name, email address or user ID, so it is not linked to your account.

As our Privacy Policy explains, we may also keep some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms or comply with legal requirements. No purpose in our Privacy Policy requires us to keep your personal information for longer than three (3) months after your account is terminated, unless a longer period is required or permitted by law. Information that cannot be deleted right away, for example because it is stored in backup archives, is stored securely and isolated from any further processing until deletion is possible.

Contact

The Resume App is developed by CAM Software LLC. For questions about deleting your account or your data, email support@camsoftwarellc.com.