Published on

The Resume That Finally Got Me Out of IT Support and Into Software Engineering

Author

The Resume That Finally Got Me Out of IT Support and Into Software Engineering

If you’re stuck in IT support but dream of building software, you’re not alone. I was there too—until I restructured my resume to highlight my tech skills and projects. Here’s how The Resume App helped me make the leap, and how you can do it too.

The Challenge: Breaking Out of the IT Support Box

  • Years of experience in help desk, troubleshooting, and user support
  • Struggling to get interviews for software engineering roles
  • Recruiters saw me as “just IT support”—not a developer

Step 1: Shifting the Focus to Tech Skills and Projects

  • Tech-first summary: The Resume App helped me rewrite my summary to emphasize programming, automation, and problem-solving
  • Highlighting relevant projects: I added side projects, open source contributions, and automation scripts I built on the job
  • Skills section overhaul: I listed programming languages, frameworks, and tools—moving them to the top of my resume

Step 2: Restructuring Experience for a Software Engineering Narrative

  • Framed IT support work as technical problem-solving:
    • “Automated ticket triage with Python scripts, reducing response time by 30%”
    • “Developed internal tools to streamline onboarding for 200+ users”
  • Grouped experience by tech impact: Created a “Technical Projects” section above my job history
  • Quantified achievements: Used numbers to show impact, not just duties

Step 3: Using The Resume App to Stand Out

  • AI-powered prompts: The Resume App suggested ways to rephrase support tasks as engineering achievements
  • Keyword optimization: It flagged missing skills from job descriptions and helped me add them naturally
  • ATS-friendly formatting: My resume looked clean, modern, and ready for both recruiters and algorithms

The Result: Interviews and Offers for Software Engineering Roles

After updating my resume, I started getting interviews for developer jobs—sometimes from the same companies that had ignored me before. The difference? My resume finally told the right story.

Why The Resume App Beats Every Other Resume Builder

  • Perfect for career changers: Helps you reframe experience for your target role
  • AI-driven suggestions: Real-time feedback for tech skills, projects, and achievements
  • Speed and flexibility: Instantly customize and export for every application
  • Proven results: Users report more interviews and faster transitions into software engineering

The Bottom Line: Your Next Role Is Closer Than You Think

If you want to move up or laterally in tech, don’t let your resume hold you back. With The Resume App, you can highlight your tech skills, tell a compelling story, and land the software engineering job you deserve—faster and more confidently than with any other resume builder.

Ready to make your move? Try The Resume App now →